Appointments & requests
Tell us what you need
One short form covers clinic appointments, fertility consultations, telemedicine, emergency transport and care at home. Choose a path, give us the essentials, and the triage team will confirm. We read requests around the clock, every day of the year.
A person reads every request
Nothing is auto-slotted. A member of the triage team decides the right route and time.
We come back to you
By WhatsApp, telephone or email - whichever you choose. Urgent requests get a call, at any hour.
Only what we need
Enough to call you back and put you in the right queue. Your history is taken at the consultation.
After you send it
What happens next
So you know what to expect, and when to chase us.
- 01
You get a reference
Shown on screen as soon as the request is sent. Quote it if you telephone us.
- 02
Triage reads it
A clinician decides the right service, clinician and priority - not a routing rule.
- 03
We contact you
By your chosen method, to confirm a time. Urgent requests are telephoned, at any hour.
- 04
Come prepared
Bring identification, previous results and your medicines list.